AI customer support
Answers order status and product questions instantly, and hands complex cases to your team.
Delivered by AI AutomationE-commerce digital agencyGrow the store without growing the workload.
Online brands juggle listings, support tickets, email flows and a constant need for fresh ad creative. We automate the busywork and produce the content that keeps sales moving.
An e-commerce digital agency built for growing online brands
Online brands rarely have one big problem. They have dozens of small ones: support tickets that repeat, carts that never get recovered, listings that need updating, and ad accounts that burn through creative faster than anyone can make it. Hiring a different freelancer for each job gets expensive and hard to manage.
As an e-commerce digital agency, we bring those jobs under one team. Our Shopify experts handle store setup, day-to-day management and SEO. Our automation team builds the email and SMS flows, support assistants and reporting that run in the background. Fadnix Films produces the video and AI ad creatives your paid social needs to keep testing.
We also support WooCommerce stores and marketplace listings on Amazon and eBay. Every engagement starts with a look at where your store is losing the most time or revenue today, so the first piece of work goes after the biggest gain before we add the next.
What changes for e-commerce brands
The problems we hear most often from businesses like yours — and what we put in their place.
- Support inbox full of repeat questions
- Abandoned carts with no follow-up
- Not enough fresh ad creative
- Hours spent updating listings and reports
Revenue flows
Cart recovery, post-purchase and win-back email and SMS flows that run on their own.
Delivered by E-commerce OpsAI ad creatives
A steady supply of on-brand video and image ads for testing on Meta and TikTok.
Delivered by Video & AI VideoOps automation
Inventory alerts, listing updates and daily sales reports without manual work.
Delivered by E-commerce OpsThe services behind it
For e-commerce brands, these are the services that make the biggest difference — delivered by one team, so they work together from day one.
Start with one. Add the rest when it pays off.
AI ad creatives. A steady supply of on-brand video and image ads for testing on Meta and TikTok. Video & AI Video
Work for businesses like yours
Erebix, 2025
Shopify store & social launch for a gym-wear brand
End-to-end Shopify build with brand storytelling for an emerging fitness apparel label, launched alongside a community-led social media campaign.
+15% add-to-cart rate
- Shopify
- Storytelling
- Social media
MOOD Apparel (Newport Beach, CA), 2024
Shopify store for a sustainable clothing brand
A Shopify store that showcases an eco-friendly clothing line and the brand's sustainability ethos, with streamlined inventory and fulfillment.
- Shopify
- Sustainability
- E-commerce
Vered Swim Dress, 2024
Custom Shopify store for a swimwear label
A heavily customized Shopify theme with third-party app integrations, balancing high-resolution imagery with fast performance.
- Shopify
- Theme customization
- App integrations
Frequently asked questions
Also working with
All industries
Home ServicesNever lose a job to a missed call again.
Clinics & HealthcareFewer no-shows. A calmer front desk.
Real EstateEvery lead followed up. Every listing marketed.
Law FirmsWin the client who calls first.
Salons, Spas & Med SpasA fuller calendar with fewer no-shows.
Fitness & WellnessTurn trial sign-ups into loyal members.
Restaurants & HospitalityMore bookings. Happier guests. Less admin.
Coaches & Course CreatorsSpend your time coaching, not on admin.
Marketing AgenciesOffer more to your clients — without hiring.
Accounting & FinanceStop chasing clients for documents.
Manufacturing & B2BA digital front door for your business.
Startups & SaaSFrom idea to launched product.
Find out what you could automate
In a free 20-minute AI audit we review how your business handles leads, admin and follow-up, and show you the three automations that would save the most time.